Return & Refund

ALL RETURNS ARE SUBJECT TO A RESTOCKING FEE AT DXRACER’S DISCRETION.
If you would like to return your chair, you must ship returning items back to us within 30 days of purchase. Excludes clearance items. Clearance items are final sales and cannot be returned for exchange and refund. 
Customers are responsible for the cost of shipping. Once the chair has been received, an inspection of the chair will take place. If the package is completely factory-sealed, a 10% restocking fee will apply. If the package has been opened, and/or the chair has been assembled, a 20% restocking fee will apply. 
If the customer is unable to receive the package and would like DXRacer to attempt to reship the package, the cost of shipping is then the responsibility of the customer.
DXRacer will not waive restocking fees for any returned damaged goods.
Please allow 10-15 business days after your chair has been received by our warehouse to allow us to inspect your return and process your refund. Please allow a minimum of 30-45 days for the return/credit process and for it to be posted on your credit card. You will be credited in the same manner as the original purchase was made, (i.e. if you paid by credit card, your credit card will be credited.) The purchase-refund, less any exchange/return/restocking fees, will be made within 30 days of return and may be delayed due to any damage claim by the carrier.
Requests to cancel or amend an order must be made via e-mail by 10 AM the following business day and/or prior to shipment. Any e-mail messages requesting an order to be changed or canceled that is received after business hours will be addressed the following business day. Any order refused after it has been shipped (unless previously arranged through our Customer Service Department) will be treated as a return and other costs, including but not limited to shipping and handling costs, will be deducted/charged.
Credit Card orders must be canceled the day they were placed and before 5:00 p.m. EST. 
Please review these terms and conditions which govern your use of, and purchase of products from DXRacer/our website. By accessing, browsing, or using this website, you acknowledge that you have read, understand, and agree to be bound by these terms. If you do not agree to these terms then please do not use this website.
The above policies are subject to change without notification.
DXRacer hopes every product you purchase meets or exceeds your expectations, but we fully understand that it is not always possible and we will gladly try to work with you towards a mutually agreeable solution.