Frequently Asked Questions

The most important thing is body type, height/weight. DXRacer innovatively put forward the "size concept" of the chair so that people of different body types can have seats tailored to them. 

In general, standard size is cut out for most people up to a body height of 185cm and a bodyweight of max 100kg. People with a height of up to 200cm and a weight up to 125kg will feel comfortable in a Max size chair. Plus size is made for people whose bodyweight is above 125kg.

For different product, you can check the specific size guide on the product pages at first. If you find you are still not sure, please send an email to contact@dxracerau.com.au with your approximate weight and height.

You can check the assembling instructions on the product pages at first. For video instructions, please click here.

For detailed cleaning guide, please click here.

For part purchases, please send an email to contact@dxracerau.com.au with what you are looking for and your chair model.

DXRacer gaming seats are easily adjustable and designed to be extremely customized. We recommend that you shop by material, size, style, function, price, etc to discover the best fit for yourself. You can check our page where you can select the sort for more information.
There are 4 easy steps to add your chair to cart:
Step 1: Choose your series
Step 2: Choose your size
Step 3: Choose your upholstery
Step 4: Choose your color

Unfortunately, we’re unable to change or cancel your order once it ships.

In-Stock

Once your order has been successfully placed, we’ll send you an order confirmation email with your order details. When your order ships, you’ll then receive a shipping confirmation email with tracking information.

Pre-Order

The estimated shipping date for pre-order products can be found on the product page.

This date is an estimate of when your order will be in stock and when your order ships, we’ll send you a shipping confirmation email with tracking information.

Please send an email to contact@dxracerau.com.au and we will inform you once the product is back in stock. Besides, we post restock updates on our Facebook and Instagram.

Requests to cancel an order must be made via e-mail by 10 AM the following business day and/or prior to shipment. If your order has been shipped, unfortunately, we’re unable to cancel your order once it ships.

Any e-mail messages requesting an order to be cancelled that is received after business hours will be addressed the following business day. 

Credit Card orders must be cancelled the day they were placed and before 5:00 p.m. AEDT.

For request to cancel the order please click here.

Requests to change an order must be made via e-mail by 10 AM the following business day and/or prior to shipment.

We’re unable to change your order once it ships. Therefore, we recommend double-checking your order at checkout. For request to cancel the order please click here.

DXRacer AU provides FREE SHIPPING for any orders with Gaming chair or gaming desk in VIC, Brisbane Metro, Sydney Metro, Adelaide Metro & Canberra^. Regional shipping costs generally hover around $30 - $120/piece. For all modular parts, the shipping cost is $9.99/piece. Depending on your location, the final shipping cost will be calculated upon checkout at our shopping cart page. For more shipping policy please click here.

Our warehouse is based in Melbourne and orders usually take up to 2 working days to be processed and 90% of our orders are delivered within 2 - 4 working days. 

For pre-order items, please refer to the estimate shipping date on the product pages.

DXRacer will accept returns within 30 days after delivery for Standard Shipping items. More information please click here.

If you have decided to return an item, please fill out our contact form or send us your order number and product details at contact@dxracerau.com.au to receive a return authorization number and our shipping address. You can expect to receive a response from our team within 24-48 hours.

For gaming chairs, DXRacerau.com.au offers a lifetime warranty on the internal steel frame found inside the backrest and seat of our models as well as a two-year warranty for all connected parts. 

For separately purchased accessories, DXRacer offers a 1-year warranty. For more information here.

Please get in touch via contact@dxracerau.com.au or contact us here to claim the warranty, DXRacer will reply to you within 1-2 business days.

Of course, send us email contact@dxracerau.com.aufor further cooperation.

Yes, send us email contact@dxracerau.com.auto get more the latest product information.